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  • First Floor, 10A Chandos Street London New Town W1G 9LE

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Refund and Cancellation

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  • Refund and Cancellation

Customer Satisfaction Guarantee: We stand by the quality of our IQ Mate kits. If you’re not completely satisfied, our customer satisfaction guarantee ensures that you can request a refund within a specified period, no questions asked.
Return Process: The return process is streamlined for your convenience. Simply follow the instructions outlined in our Refund Policy to initiate a return, and our team will guide you through the necessary steps.
Refund Processing Time: We understand the importance of timely refunds. Once your return is processed, refunds are typically issued promptly using the original payment method.